Question 1

How long will it take for my order to arrive?

Accepted Answer

On confirmation of your order we will lovingly hand pick and pack your Scissor/s and prepare ready for shipping usually within 24 hours.

Your order will be shipped Free with vAustralia Post Express Post.

You will receive a confirmation email that your new Hatchet are on the way, with a tracking number so you can watch its progress right to your door.

Question 2

Do you offer international shipping?

Accepted Answer

Yes we ship internationally. Flat rate for a scissor or pair is AU$10.

International Express post. With (SOD) signature on delivery.

Question 3

Are Hatchet scissors suitable for left-handed stylists?

Accepted Answer

Yes, the left handed designed scissors! Find our range under shop all and filter by left handed.

Question 4

What is the warranty policy for Hatchet scissors?

Accepted Answer

Lifetime Warranty.
Our warranty covers any manufacturing defects for the lifetime of your Hatchet Scissors. We've got your back against in the unlikely circumstance of manufacturing glitches.

Question 5

Can I return or exchange my Hatchet scissors?

Accepted Answer

If your purchase from hatchetscissors.com.au and for any reason, you are not satisfied with your Hatchet Scissors within 14 days of receiving your order, you may return them unused for a full refund or exchange. Simply contact us here and we will guide you through the return process.

If purchased from one of our authorised resellers please contact them directly.

Question 6

Can I find Hatchet scissors in physical stores?

Accepted Answer

Yes, see our stockist page for a Bricks and Mortar store near you. here

Question 7

Can I return or exchange my Hatchet scissors?

Accepted Answer

RETURNS
Unleash your creativity risk-free with our hassle-free return and refund policy.
If, for any reason, you are not satisfied with your Hatchet Scissors within 21 days of receiving your order, you may return them for a full refund or exchange. Simply contact us here and we will guide you through the return process.

Question 8

How do I contact Customer Service?

Accepted Answer

We are available 
Monday to Friday 9am - 4pm 
Australian Eastern Standard Time
hello@hatchetscissors.com.au
P 07 33 860 860

Question 9

Do you offer different scissor sizes?

Accepted Answer

Yes, Hatchet offers a range of scissor sizes to cater to the diverse needs of hairstylists. Here's an overview of our scissor sizes and their recommended uses:

5" Scissors: These are recommended for hairstylists who prioritize precision and control in their cutting techniques. The smaller blade length allows for intricate and detailed work, making them ideal for precision cuts, texturizing, and working with smaller sections of hair. This size is particularly suitable for stylists who specialize in intricate hairstyles, precision cutting, or barbering techniques.
5.5" Scissors: The 5.5" scissors strike a balance between precision and speed, making them suitable for a wide range of cutting techniques. The slightly longer blade allows for efficient cutting of larger sections of hair while still maintaining control and precision. These are favored by professionals who need versatility and balance in their cutting style.
6" Scissors: Recommended for hairstylists who prioritize speed and efficiency in their cutting techniques. The longer blade length allows for quick and smooth cutting of larger sections of hair, making them well-suited for high-volume hairstylists or those who perform swift, precise cuts. Hairstylists who specialize in techniques like point cutting, slide cutting, and blunt cutting often prefer this size.
7" Scissors: These are typically chosen by barbers for techniques like over the comb cutting and other barber-specific styles. The longer blades provide ample coverage and control when working with different hair textures and styles, making them ideal for barbers who require precision and flexibility.

Blade size is one of the 4 steps in selecting YOUR scissor, more here

Question 10

What makes Hatchet scissors different from other brands?

Accepted Answer

Premium Materials: Our scissors are meticulously crafted from top-grade materials like VG10 steel, renowned for its exceptional hardness and durability.

Diverse Collections: We offer a range of scissor collections, each tailored to cater to specific hairstylist needs and preferences, from the Fervent to the Utopian.

Artistry Meets Function: Our scissors are not just tools; they're an extension of your artistry. The ergonomic designs and balanced construction empower hairstylists to create masterpieces with every cut.

Uncompromising Craftsmanship: Hatchet scissors are crafted with meticulous attention to detail, resulting in scissors that are as visually stunning as they are functional.

Exceptional Warranty: We back our scissors with a lifetime warranty, reflecting our confidence in their quality and durability.

Exclusive Collections: Our exclusive collections, like Roase Gold and Obsidian Midnight, blend artistry and precision, offering hairstylists the tools they need to excel in their craft.

In summary, what sets Hatchet scissors apart is our unwavering commitment to quality, innovation, and the success of hairstylists who wield our scissors as their trusted instruments of artistry.

Question 11

How do I choose the right scissor for me?

Accepted Answer

Enough of the same old advice and worn-out clichés? We won't bore you with the obvious or drown you in confusing marketing jargon – you're no rookie here. Choosing the right pair of scissors boils down to a few simple factors.

Here's your 4 Step road map to finding the scissor that screams "you."
Choose a Collection: Determine your price point, which hinges on steel hardness.
Select a Blade Length: Pick from 5", 5.5", 6", or 7".
Handle Orientation: A decade of sales data reveals that an Offset ergonomic handle is the clear winner, chosen 9.5 times out of 10. So that's what we offer.
Aesthetic: Browse our handpicked selections and choose what resonates with your style.

shop all

Question 12

What materials are Hatchet scissors made from?

Accepted Answer

At Hatchet, we take immense pride in our meticulous craftsmanship, ensuring that each pair of scissors mirrors the exceptional quality of the materials used. The fusion of our expert craftsmanship and steel hardness quality subtly influences the pricing. In an industry where transparency can often be scarce, we believe in laying our cards on the table, free from the smoke screens of marketing jargon.

Hence, the cost of each Hatchet Collection reflects the combination of excellence in both craftsmanship and steel hardness, enabling you to select scissors that align perfectly with your artistry and budget.

Here's a brief overview:

Fervent Collection: These scissors are crafted from premium materials that offer remarkable quality. The 9CR steel used in this collection is known for its High-carbon stainless with good hardness and edge retention. The Fervent Collection showcases excellence at an accessible price point.

Prayer Collection: Just as artistry can be a form of devotion, the Prayer Collection embodies a connection between steel, art and passion. 440c steel has High hardness (~HRC 58–60), corrosion resistant and easy to maintain. This collection reflects craftsmanship that goes beyond the ordinary.

Lourdes Collection: This collection carries a touch of religious dogma, infusing it with a unique character. The quality of the VG-10 Premium-grade, high-hardness steel used in these scissors elevates them to a level of exceptional artistry. The Lourdes Collection is a testament to unwavering dedication to craft.

Utopian Collection: The Utopian Collection represents the zenith of our range. It's designed to embody the harmonious blend of artistry and precision that every hairstylist dreams of. The ATS 314 steel used in this collection sets it apart in terms of quality and craftsmanship. Elite-level steel with exceptional edge retention (HRC 61–63).

Question 13

How should I care for my Hatchet Scissor

Accepted Answer

Consider your scissors your hairstyling BFFs. Show them some TLC, and they'll never let you down in your hair escapades.
​
We recommend:
Regular Cleaning: After each use! at least daily..., wipe down your scissors with a clean, soft cloth. This removes hair, product residue, and moisture that can lead to corrosion.
  
Oil Maintenance: Keep your scissor joint lubricated by applying scissor oil to the pivot area. This ensures smooth movement and prevents unnecessary friction. Hatchet Scissor oil is organic non petroleum based that is soft and protecting. We do not recommend the use of clipper or machine oils that are petroleum based mineral oils.
 
Adjust Tension: Maintain scissor tension by regularly adjusting the screw. Smooth movement is key to precise cuts. What is the right tension?
 
Storage: Keep the kids safe...in a case preferably to prevent damage and dust accumulation.
 
Manufacture Sharpening: While all Hatchet Collections are designed for durability, periodic professional sharpening service keeps them performing at their peak. We recommend this by our craftmen at place of Manufacture.
More here.
 
Handle with Care: Treat your scissors as the prized possessions they are. Avoid dropping them and handle them with the same care you invest in your hair creations.

FAQS

How long will it take for my order to arrive?

Do you offer international shipping?

Are Hatchet scissors suitable for left-handed stylists?

What is the warranty policy for Hatchet scissors?

Can I return or exchange my Hatchet scissors?

Can I find Hatchet scissors in physical stores?

Can I return or exchange my Hatchet scissors?

How do I contact Customer Service?

Do you offer different scissor sizes?

What makes Hatchet scissors different from other brands?

How do I choose the right scissor for me?

What materials are Hatchet scissors made from?

How should I care for my Hatchet Scissor